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Overview: Microsoft Outlook is a comprehensive personal information management program. You can use Outlook as a central inbox for all of your internal and external e-mail messaging systems. You can also use it to manage your contacts, to organise your calendar and scheduling, and to maintain a journal of your activities. Additionally, Outlook can share all of the above to others on your Network.

Working with Outlook Basics

Using the Outlook Interface
Displaying or Hiding Outlook Toolbars
Using the Outlook Today Page

Using Outlook Messaging

Using Outlook's E-mail Features
Opening a Message
Using the Address Book
Changing Mail Folder Views
Sending and Receiving Messages
Replying to a Message / Forwarding

Managing Messages

Saving a Draft Version of a Message
Flagging a Message for Follow Up
Navigating through Open Messages
Changing the Read Status of a Message
Sorting Mail Messages
Deleting a Message
Moving a Message to a Different Folder
Emptying the Deleted Items Folder
Archiving a Folder

Using Outlook Messaging Features

Setting Message Tracking Options
Viewing the Message Delivery Status
Recalling a Message
Creating a Message with Voting Buttons
Creating & Deleting a Template
Creating a New Message from a Template
Using Remote Mail

Scheduling with the Calendar

Opening & Navigating the Calendar
Scheduling a New Appointment
Scheduling an Event; Scheduling a Meeting
Responding to a Meeting
Adding a Task to the Task Pad
Editing Calendar Items
Setting a Calendar Item as Recurring
Changing the Calendar View / Printing
Moving & Deleting Calendar Items

Managing Contacts

Adding a Contact; Editing a Contact
Changing the Contacts View
Flagging a Contact for Follow-up
Sending a New Message to a Contact
Organising Contacts Meetings
Assigning a Task to a Contact
Printing Contacts Information

Working with Tasks

Adding a Task
Adding Recurring Tasks
Editing a Task
Marking a Task Complete
Sorting and Reordering Tasks
Assigning a Task to Another Outlook User
Accepting/Declining/Deleting Tasks
Sending a Status Report
Printing Tasks Information

Using Journal

Adding & Viewing Journal Entries
Changing the Journal View
Printing a Journal Entry
Deleting a Journal Entry

Using Notes

Creating a Note; Deleting a Note
Assigning a Colour to a Note
Changing the Notes View

Opening & Printing a Note

This is just a 'sample' of a possible customised training course for your staff.

If you have any questions, please contact us

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