Diploma in IT Clonmel Tipperary Cashel Cahir Kilkenny Waterford

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Course Title: Diploma for IT Practitioners (Systems Support)

Duration: 15 Weeks (1 session of 3 hours per week)

Next Available Dates: Starting every 3 weeks

Required before attending: ECDL, while not required, would be an advantage.

Overview: N

Included with the course:

Full manual. Exam Fees, In class assignments, home assignments, Mock Exams and access to our Online Learning and mock exams.

Course Syllabus:

C&G 4300 Installing and Supporting IT Systems Level 2

206.1 Identify the hazards and evaluate the risks in your workplace

206.2 Reduce the risks to Health and Safety in your workplace

211.1 Maintain system equipment

211.2 Maintain media and documentation libraries

C&G 4348 IT Services (Customer Systems Support) Level 2

11.1 Prepare to apply preventative maintenance procedures for IT systems

11.2 Apply preventative maintenance procedures for IT systems

12.1 Identify solutions for failures in hardware

12.2 Prepare to apply remedial solutions for hardware

12.3 Apply remedial solutions to hardware

13.1 Identify solutions for failures in software components

13.2 Prepare to apply remedial solutions for software components

13.3 Apply remedial solutions to software components

101.1 Identify the hazards and evaluate the risks in your workplace

101.2 Reduce the risks to health and safety in your workplace

C&G 4300 Installing and Supporting IT Systems Level 2:

206.1 Identify the hazards and evaluate the risks in your workplace

206.2 Reduce the risks to Health and Safety in your workplace

219.1 Suggest ways of improving customer use of IT

219.2 Implement agreed suggestions for improvement

C&G 4348 IT Services (Customer Response Centre ) Level 2

17.1 Identify customers’ requirements for services

17.2 Record information on customers’ requirements

20.1 Identify the requirements of customers for information and advice

20.2 Provide information and advice to customers

C&G 4300 Installing and Supporting IT Systems Level 2

214.1 Contribute to the loading of software

214.2 Contribute to the completion of the installation of software

217.1 Contribute to software testing

217.2 Assist with the analysis of software tests

C&G 4348 IT Services (Customer Systems Support) Level 2

07.1 prepare software components for installation

07.2 Install software components

09.1 Select test procedures for software components

09.2 Apply test procedures to software components

09.3 Collect and record data from tests

C&G 4348 IT Services (Repair Centre) Level 2

4.1 Assess information on technical problems with components

4.2 Verify technical problems with components

14.1 Identify solutions for failures in hardware components and sub-assemblies

14.2 Prepare to apply remedial solutions for hardware components and sub-assemblies

14.3 Apply remedial solutions to hardware components and subassemblies

15.1 Dismantle hardware

15.2 Assemble hardware

16.1 Select test procedures for hardware components and subassemblies

16.2 Apply test procedures to hardware components and subassemblies

16.3 Collect and record data from tests

101.1 Identify the hazards and evaluate the risks in your workplace

101.2 Reduce the risks to health and safety in your workplace

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