323.1 Prepare for the evaluation of products and services

323.2 Evaluate the suitability of products and service providers

323.3 Make recommendations on products and service providers

324.1 Prepare for the acquisition of products

324.2 Provide technical support during product acquisition

332.1 Make recommendations for improving customer use if

information technology

27.1 Assess the requirements of customers for technical expertise

27.2 Obtain technical information to support customers

28.1 Deliver technical advice to customers

29.1 Monitor the performance of IT systems

29.2 Identify potential improvements to IT systems

34.1 Identify customers’ requirements for services

34.2 Assess the support required by customers

34.3 Prioritise the requirements of customers

38.1 Identify customers’ requirements for technical information

38.2 Deliver technical information to customers

38.3 Review the provision of technical information to customers

317.1 Provide customers with agreed levels of support

317.3 Evaluate the effectiveness of customer support

332.1 Make recommendations for improving customer use of

information technology

332.2 Implement agreed recommendations for improvement

22.1 Collect information on technical problems with IT system

22.2 Evaluate information on technical problems with IT systems

22.3 Identify potential causes of technical problems with IT

systems

23.1 Supply solutions for technical problems with IT systems

23.2 Implement technical solutions for IT systems

23.3 Assist the recovery of the operation of IT systems

27.1 Assess the requirements of customers for technical expertise

27.2 Obtain technical information to support customers

27.3 Provide technical expertise to support customers

28.1 Deliver technical advice to customers

28.2 Provide coaching in technical skills for customers

103.1 Coach individual learners

206.1 Identify the hazards and evaluate the risks in your workplace

206.2 Reduce the risks to Health and Safety in your workplace

314.1 Prepare for the installation of hardware products

314.2 Make hardware products ready for installation

314.3 Assemble hardware products

314.4 Load and use software associated with hardware products

314.5 Complete the installation of hardware products

315.1 Prepare for the installation of software

315.2 Load and configure software

315.3 Complete the installation of software

316 1 Plan for system testing

316.2 Carry out system testing

316.3 Examine and respond to the results of system tests

21.1 Prepare tests for IT systems

21.2 Test IT systems

21.3 Return IT systems to operation after testing

30.1 Survey the customer environment for the installation of

hardware systems

30.2 Install hardware systems

30.3 Commission hardware systems for operation

31.1 Survey the customer environment for the installation of

software systems

31.2 Install software systems

31.3 Commission software systems for operation

32.1 Identify methods to integrate IT systems

32.2 Integrate IT systems

33.2 Obtain technical resources for a repair centre

33.3 Develop technical resources for a repair centre

33.4 Co-ordinate the implementation of technical resources

104.1 Check that health and safety procedures are followed

104.2 Ensure that risks are controlled safely and effectively Assess

the technical resource requirements of repair centre operations

325.1 Create user reference materials and procedures

325.2 Review and update reference materials and procedures